Privacy policy
This policy covers the planned account and Stripe payment experience. Controller identity, address and contact email must be inserted before customer launch.
Last updated: 1 September 2026
Information we expect to process
Account details such as name and email; access-pass, payment reference and expiry information; support correspondence; and security, device and usage information. Stripe processes payment details under its own privacy notice.
Why we use information
To provide accounts and purchased access, secure the service, answer support requests, keep legal and financial records, prevent misuse and improve the service. The lawful basis will depend on the activity, including contract, legal obligation and legitimate interests.
Sharing and retention
Information may be shared with hosting, authentication, analytics, email and payment providers only as needed. Retention periods must be finalised against legal, tax, security and support requirements before launch.
Your rights
Depending on applicable law, you may have rights to access, correct, erase or restrict processing, object, or receive portable data. You may complain to the UK Information Commissioner’s Office.
Cookies
Essential cookies may support security and sign-in. Non-essential analytics or marketing cookies must not be enabled without the appropriate consent mechanism.